Content Clips Support

"Pop-up Window Blockers" must be disabled in your browser

Internet Browser

• FireFox 2.0 (Mac/Win),  Safari 2.0 (Mac),  IE 7 (Win)

Flash version

• Flash Player 8 or greater --- Check Flash Player version
        (Javascript must be enabled to check version)

Javascript

• must be enabled in your browser

Cookies

• must be set to accept

Clip File formats that may require an installed third-party application

• Acrobat (pdf),  PowerPoint (ppt),  QuickTime (mov),  Word (doc)

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Please follow these steps if you encounter a problem using Content Clips:

1. Make sure that your browser and Flash versions meet the minimum requirements listed above, that your browser has "Block Pop-up Windows" disabled, Javascript enabled, and is set to accept cookies.
2. Windows users may encounter problems with Internet Explorer versions older than 7.0 causing your computer to "lock up." In this case, you may need to reboot your computer and restart your browser. Try installing a newer version of Internet Explorer or switch to the Firefox browser instead.
3. Send an e-mail to . Please provide as much information as you can about the computer system and browser you were using, what you were doing when you encountered the problem, and the text of any error messages that you received. We try to respond to all e-mail requests within 48 hours.